9. How do I unlock my account?

Please go to the application form home page. Click on the ‘Forgotten Password’ link and enter the email address you used to register. This field is case-sensitive so you should enter the address exactly as you entered it to register. Please only do this once as each time you enter your email address it invalidates the last email to you generated by the system. You should then receive a new link to allow you to access your application form, (please allow a minimum of 30 minutes for this to arrive). You will need to create a new password of your choice. The password field is also case-sensitive.

When clicking on the link please ensure that the full link is highlighted. If it is not, please copy and paste the full link into your web browser.

If you still experience difficulties please contact us.